Firstly might I say how pleasant it was to deal with you. Your manner and obvious integrity was a real tonic on a trying weekend of attempting to secure a house that we could both agree on. Thank you for assuaging my hangups about medical matters, ambulance, NBN and the like. Obviously your local and authoritative knowledge was a real boon for us. And yes, we are truly delighted with the sustainable nature of the property and its easy access to the beach. The various walking and biking trails will be vital in me (and Cheryl) maintaining a medium level of fitness.
I trust that when we make the move that we can call on your local knowledge to help us settle into the community.
Best wishes and thanks,
I was very taken with your presentation last week when you came for the inspection to my door, you looked and dressed immaculately. Your company should be proud of you in the way you go about your position in the company. Thanks so much for giving us the opportunity to do business through you and Neville Richards Real Estate.
I wanted to let you know about the outstanding service received from Jo relating to my rental property 1/2 Traum St. When the house settled I came to the property to give things a bit of a clean before my potential tenant moved in. Unfortunately, there was no power on in the house and I had bought a vacuum and electric steam mop to do the floors. I was going to get the electricity connected and return to the property. In hindsight, I should have gone to the shops and bought a broom and mopping supplies! It was very hot that week and I was panicked about the electricity not being on!!
Jo called me to say she had found a tenant for the property, which settled on a Friday, and they could move in the next Thursday!!! I was excited but still concerned I had not cleaned the floors.
I can only describe Jo’s actions as above and beyond anything you could ever expect from a Property Manager. On a 35 degree day, Jo borrowed a friends electric vacuum and went to the property, after work, to clean the floors. I continue to tell this story to my family and friends, who have never heard of any Real Estate Agent taking such remarkable actions to ensure the tenant and I would be happy.
I’m sure you appreciate how great your staff are but feel this action deserves recognition.